"Gutegura" amasaha ane mbere y'igihe
Uru rugendo rwatangiye nyuma yo kugura itike. Bwana Zhang yari yateguye mbere y'igihe serivisi z'ingenzi zo gutwara abagenzi binyuze kuri telefoni ya serivisi ku bakiliya ya gari ya moshi 12306. Yatunguwe n'uko amasaha ane mbere y'uko agenda, yahamagawe n'umuyobozi wa sitasiyo ya gari ya moshi ikora ku muhanda wihuta cyane. Umuyobozi wa sitasiyo ya gari ya moshi yabajije yitonze ibyo akeneye byihariye, nimero y'imodoka ya gari ya moshi, n'uko akeneye ubufasha mu gutegura uburyo bwo kuyitwara. Bwana Zhang yagize ati: “Uko guhamagara kwampaye amahoro yo mu mutima.” “Nari nzi ko biteguye neza.”
"Ihererekanya ry'ubwitonzi" ritagira umugozi
Ku munsi w'urugendo, iyi relay yari yateguwe neza yatangiye ku gihe. Ku muryango wa gare, abakozi bari bafite ibikoresho bya walkie-talkie bamutegereje, bayobora Bwana Zhang vuba banyuze mu muyoboro w'icyatsi kibisi ugezwa aho bategera. Kwinjira mu ndege byagaragaje ko ari byo byari byihutirwa. Abakozi bo mu itsinda rya terefone bashyizeho inzira igendanwa, bahuza icyuho kiri hagati ya platifomu n'umuryango wa gari ya moshi kugira ngo barebe ko abantu bashobora kugera ku ntebe z'abamugaye neza kandi neza.
Konferi wa gari ya moshi yari yateganyije imyanya Bwana Zhang yari yicaye mu cyumba kinini cyo kwicaramo, aho amagare ye yari ahambiriye neza. Mu rugendo rwose, abakozi bagiye gusura abantu kenshi, bababaza bucece niba akeneye ubufasha akoresheje ubwiherero bushobora kugerwaho cyangwa asaba amazi ashyushye. Imyitwarire yabo y'umwuga n'uburyo bwabo bwo gukora ibintu buri ku rugero byatumye Bwana Zhang yumva ahumurijwe kandi yubashywe.
Icyafashije kuziba icyuho ni ibirenze kuba intebe y'abamugaye gusa
Icyakoze Bwana Zhang ku mutima cyane ni aho yari ari ageze. Aho gari ya moshi yajyaga hakoreshwaga uburyo butandukanye n’aho yari ihagaze, bituma habaho icyuho kinini hagati y’imodoka n’ikibuga. Agitangira guhangayika, umuyobozi wa gari ya moshi n’abakozi bo ku butaka bakoze batazuyaje. Basuzumye vuba uko ibintu byari bimeze, bakorana kugira ngo bazamure buhoro buhoro amapine y’imbere y’ikimuga cye mu gihe bamubwiraga bitonze bati “Komera cyane, genda buhoro.” Bakoresheje imbaraga n’imikoranire myiza, “bashoboye” gukuraho iki kibazo.
"Bazamuye ibirenze intebe y'abamugaye gusa—bakuye umutwaro w’ingendo mu mutwe ku bitugu byanjye,” Bwana Zhang yagize ati, “Muri ako kanya, ntabwo numvise 'nta kibazo' mu kazi kabo, ariko umugenzi yamwubahaga kandi akamwitaho by’ukuri.”
Icyafashije kuziba icyuho cyari ibirenze gusaamagare y'abamugaye
Icyakoze Bwana Zhang ku mutima cyane ni aho yari ari ageze. Aho gari ya moshi yajyaga hakoreshwaga uburyo butandukanye n’aho yari ihagaze, bituma habaho icyuho kinini hagati y’imodoka n’ikibuga. Agitangira guhangayika, umuyobozi wa gari ya moshi n’abakozi bo ku butaka bakoze batazuyaje. Basuzumye vuba uko ibintu byari bimeze, bakorana kugira ngo bazamure buhoro buhoro amapine y’imbere y’ikimuga cye mu gihe bamubwiraga bitonze bati “Komera cyane, genda buhoro.” Bakoresheje imbaraga n’imikoranire myiza, “bashoboye” gukuraho iki kibazo.
“Bazamuye ibirenze igare ry’abamugaye gusa—bamburiye umutwaro w’ingendo ku bitugu byanjye,” Bwana Zhang yagize ati “Muri ako kanya, ntabwo numvise 'nta kibazo' mu kazi kabo, ariko umugenzi yamwubahaga kandi akamwitaho by’ukuri.”
Incamake y'iterambere rigana ku muryango "udafite inzitizi" by'ukuri
Mu myaka ya vuba aha, gari ya moshi yo mu Bushinwa yakomeje gushyiraho gahunda z'ingenzi zo gutanga serivisi ku bagenzi, harimo no gutanga serivisi kuri interineti no gutanga serivisi zo gutwara abantu kuva kuri sitasiyo kugera kuri gari ya moshi, zigamije kuziba "icyuho cyoroshye cya serivisi" kirenze ibikorwa remezo. Umuyobozi wa gari ya moshi yagize ati: "Iyi ni inshingano zacu za buri munsi. Icyifuzo cyacu gikomeye ni uko buri mugenzi wese agera aho agana amahoro kandi neza."
Nubwo urugendo rwa Bwana Zhang rwarangiye, ubu bushyuhe bukomeje gukwirakwira. Inkuru ye ikora nk'ikintu gito, igaragaza uburyo iyo kwita ku bantu mu muryango bihuye n'ibyo umuntu akeneye, ndetse n'imbogamizi zikomeye zishobora kugerwaho binyuze mu bugwaneza no mu bunyamwuga—bigaha buri wese ubushobozi bwo kugenda mu bwisanzure.